Job Description

Job Title: Client Data Team Manager Support Location: Chennai About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Take ownership for managing risk and strengthening controls in relation to the work you do. Working Flexibly We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs Hybrid Working Structured hybrid role At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, \'anchor\', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Introduction: As Client Data Analyst, you will be required to process cases received from KYC refresh teams and approve the cases based on Identity and Verification standards on IDS platform. Working knowledge of systems like IDS, SDS & Fullserve. The role will involve independently managing workload and ensuring cases are rejected if a change is not agreed with. Cross skilling across all processes within the department is also an essential part of the role - Unified Client Hierarchy, Identity Service, Data Remediation and so forth as the department expands. Support will also be required towards playing a key role in contributing to team meetings, and working alongside colleagues in Chennai, Noida , United States and Glasgow. The successful applicant will undergo a training period on all processes and will also complete an accreditation process to ensure the correct decisions are being made. There will also be an opportunity to work on some technology initiatives and learn about the Bank as a whole and the offerings provided as the department expands. What will you be doing . Support day to day running of the various processes and ensure any issues are timely escalated via appropriate routes. . Manage MI and Monitor SLA - and contribute to a red, amber, green health status report on weekly basis . Support management of BA3 colleagues and encourage development, providing opportunities to stretch - regular 121 sessions should be a core accountability. . Implement a Quality Assurance model to demonstrate that the analysts within the team are following the required agreed procedure. . SME support for project activity, and ensuring UAT is carried out and completed successfully for new technology changes. . Build relationship with offshore teams and ensure collaboration across both sites to enable success. . Work with Onshore to devlop training plans, accreditation process & ramp up plans. . Liaison with multiple business units & share department\'s progress on weekly/monthly reviews . Introduce & review the existing controls in process to stay Audit Ready . Ability to deliver required quality results within agreed deadlines. What we\'re looking for: . The role holder must be able to demonstrate working with other business units, Technology teams & drive completion of work across multiple queues within agreed timelines . Analytical and complex problem solving being able to balance the need to meet regulatory and risk management requirements along with excellent client and colleague engagement . Understanding of the various systems used within the Bank and understanding of down stream impact of any action taken by Client Data Maintenance team . Demonstrated experience in a transformational environment, delivering mission critical systems and operations to support a dynamic business . Experience of meeting and exceeding SLA is essential given the cruciality of the process . Demonstrate people management (through management responsibility or mentoring) by being able to provide examples of challenging and positive situations, alongside success stories - this will be a key part of the role and will also span across many sites . Communication skills required must be exceptional, as expectation to deal with stakeholders of varying seniority and be able to show respect for colleagues across the globe . Strong communication and diplomacy skills are desirable as the role holder will be required to undergo challenge by stakeholders (internal and external) and must be able to push back or be able to enhance the business case to enable buy in - will include presenting risks, issues and dependencies . Ability to think through end to end impact of any changes proposed by technology or business heads to take confirmed decision . Ability to drive team\'s behaviour and actions to achieve department goals & expected results Skills that will help you in the role: . The role holder will have had experience of working collaboratively with Ops and Tech to develop a new system and bring this to life within their team through training and mentoring . The role holder will have had experience of working globally as this role runs across multiple sites . Ability to analyse technology scripts, with handling copious large volumes of data to detect clients to be excluded from the migrations, as otherwise the system could crash. This will require collaborating with other teams and understanding niche situations whereby existing technology could prevent the new systems from working adequately . The role holder must be flexible to adapt to project requirements, for example, working through evenings or weekends to enable releases and technology fixes to be delivered . Ability to work in a fast paced environment, and respond to changes in priority . Understanding of business areas which the department operates and how connects to the wider firm Where will you be working Chennai Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. \'Be More @ Barclays\' represents our core promise to all current and future employees. It\'s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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