Job Description

• Proactively monitor all emergency and non-emergency calls for clients.
• Provide timely and comprehensive written and oral updates throughout the job and through job completion.
• Ensure vendors calmly with work order and billing requirements. Answer inquiries and follow up quickly to resolve issues in a timely manner.
• Follow up with clients to ensure customer satisfaction.
• Proactively identify, research, and resolve client issues.
• Develop a rapport with the clients and vendors and maintain a positive relationship with open communication.
• Proactively identify potential issues or service misses.
• Work to resolve or escalate disputes in a timely fashion.
• Proactively seek to obtain and maintain documentation and supporting information required to properly invoice the client such as sign offs, pictures, approved quotes, IVR compliance, etc. anything that may be required by the client to support invoicing
• Work collaboratively across teams to ensure work orders are processed efficiently and correctly.
• Work with billing to ensure that services are billed in a timely manner.
• Other duties as assigned by supervisor, client team manager and director

Job Type: Full-time

Pay: ?20,000.00 - ?28,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Need to handle the clients and resolve the issues: Yes
• Very good excel knowledge: YES

Experience:

• client coordination: 2 years (Preferred)
• Project coordination: 2 years (Preferred)

Language:

• Telugu (Preferred)
• English (Preferred)
• Hindi (Preferred)

Work Location: In person