Job Description

we are looking for client coordinator for our organization

Experience:2-4 years

Qualification:

Any graduate

Roles and Responsibilities:

1. Client Communication

• Serve as the main point of contact for clients.

2. Client Relationship Management

• Build and maintain strong relationships with clients.
• Understand client needs and provide solutions that align with their goals.
• Regularly check in with clients to gather feedback and ensure satisfaction.

3. Project Coordination

• Coordinate with internal teams to ensure client projects are delivered on time.
• Communicate project timelines, updates, and any changes to clients.
• Track project progress and handle any issues or delays that arise.

4. Client Support

• Address client concerns, resolve issues, and escalate problems when necessary.
• Provide after-sales support to ensure clients are satisfied with products or services.
• Assist clients in navigating the company's services or platforms.

5. Administrative Tasks

• Maintain accurate records of client interactions, agreements, and communications.
• Update CRM systems with client information, feedback, and project status.
• Prepare reports on client activity and satisfaction for management.

6. Client Feedback and Improvement

• Gather feedback from clients to improve services or products.
• Report client needs and suggestions to internal teams for enhancement opportunities.
• Ensure continuous improvement in the client experience.

7. Meeting Coordination

• Schedule and attend client meetings, ensuring all stakeholders are informed.
• Prepare meeting agendas, minutes, and follow-up actions.
• Facilitate smooth communication between clients and internal teams during meetings.

8. Cross-Department Collaboration

• Work closely with sales, marketing, and operational teams to meet client requirements.
• Ensure that internal teams are aware of client expectations and project deadlines.
• Act as a liaison between clients and the company's various departments.

9. Problem-Solving

• Anticipate and proactively address potential client issues.
• Resolve conflicts or discrepancies between clients and the company.
• Find solutions to client problems to ensure a positive experience.
• Respond to client inquiries via phone, email, or meetings in a timely manner.
• Ensure clear and professional communication between clients and the company.

If you are interested please share your resume to gsupriya@shivkan.com

contact us nine one three three seven four four two five nine

Job Type: Full-time

Pay: ?20,000.00 - ?28,000.00 per month

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Did you ok for salary 28000

Experience:

• client coordinator: 2 years (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)
• Telugu (Preferred)

Work Location: In person