Job Description

Job ID: 23492


Location: Bangalore, IN


Area of interest: Customer Services


Job type: Regular Employee


Work style: Office Working


Opening date: 22 Apr 2025

Job Summary

In charge of day to day management of team and accountable for their results Set targets, review results, deal with individual performance and manage delivery of KPIs Ensure that team meets required Targets Manage, motivate and train team to ensure that performance is optimized Ensure that team is not providing any incorrect information or mis-selling to customers Regular review with the team on the performance Assist in job performance evaluations Assist teams in improving Productivity Handle escalation Identify & report training needs Scheduling, if applicable Identify pain areas. Process improvement to be initiated Find solutions/ensure outcomes/ result orientation Monthly review and reporting on KRI/KPIs To reduce the attrition rates and maintain it within the limits prescribed by the organization Ensure self and team compliance with all applicable rules / regulations and group policies

Key Responsibilities

Scheduling, if applicable Identify pain areas. Process improvement to be initiated Find solutions/ensure outcomes/ result orientation Monthly review and reporting on KRI/KPIs To reduce the attrition rates and maintain it within the limits prescribed by the organization Ensure self and team compliance with all applicable rules / regulations and group policies

Skills and Experience

Customer Service Experience Communication Sales Exposure

Qualifications

Any Graduate or under graduate with 2 yrs of sales experience

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
www.sc.com/careers