Job Description

Purpose of the role:

Are you an ambitious individual who is passionate about challenges? CWT is looking for a dynamic Client Billing Specialist to join the finance operations team. The candidate will support and collaborate with other CWT departments to ensure compliance with CWT internal policies, establishing Quality Control over accounting transactions.

Invoice FOP KPIs

Timely submission of invoices and credit notes to clients as per agreed timely.
Ensure accurate and complete submission of statement of invoices along with supporting documents and enhance data as agreed with client.

Maintain submission tracker to review invoice submission status.

Send proactive reminders and payment chasers to clients against all outstanding invoices.Past dues and more than 90days old invoices required special attention of business team for their necessary action as per agreed payment terms and CWT credit policy.

On best efforts basis ensure timely collections of due outstanding invoices to meet weekly, monthly collection target.

Ensure client receivables books reflect correct and accurate balances and must be duly reconciled with client on regular basis.

All queries, clarification and disputes raised by the client should be reverted promptly and seek confirmation on closure.

Support and review settlement invoice workings for timely submission of invoice

Individual Credit Card FOP KPIs

All queries, clarification and disputes raised by the client/TX should be reverted promptly and seek confirmation on closure.

Past dues and more than 90days old invoices required special attention of business team for their necessary action as per agreed payment terms and CWT credit policy.

Ensure client receivables books reflect correct and accurate balances and must be duly reconciled with client on regular basis.

Support and review settlement invoice workings for timely submission of transaction fee invoices.

BTA/CTA card FOP KPIs

Timely submission of invoices and credit notes to client as per agreed timely.
Ensure credit card statements are duly matched with CWT books and submitted with client within 5 working days from the receipt of credit card statement. Any open/unmatched transactions should be reviewed in depth and initiate closure with positing, TX and CE team.

Ensure charge back amount duly accounted for in books as its happened and on best efforts basis ensure charge back gets reversed in next statement cycle.

Promptly resolve dispute cases and revert to client queries related to amount charged in their credit card statement, missing MI data and approval, incorrect card charged & FOP, cross billing etc.

Proactively review credit card declined cases and highlight cases to CE/TX team for their timely intervention and recovery of amount.
Past dues and more than 90days old invoices required special attention of business team for their necessary action as per agreed payment terms and CWT credit policy.

Support and review settlement invoice workings for timely submission of transaction fee invoices.

Cash Application KPIs for Grade

Daily posting of cash receipt in TravCom as per bank statement provided by GP team.

Accurate and timely knocking off invoices and credit notes with payments details provided by client.

Follow-up on unapplied cash receipts with credit control team for timely application of cash before month end book closure.

Retain, archive client payment details for audit and compliance.

Qualifications

Bachelor\xe2\x80\x99s degree in finance or accounting, additional intermediate level Chartered Accountancy will be added advantage.

. 2+ years working experience in a global organization.
. Experience in working in a captive BPO with exposure on inter-company activities.
. Knowledge in accounting for inter-company and tax issues arising out of inter-company activities.
. Strong problem solving, analytical and financial understanding.

General skills:

. Enthusiastic, versatile and can-do attitude is essential.
. Team player, collaboration with various stakeholders.
. Problem solver / Result oriented.

CWT