Job Description

Claim Administrator, Assurant-GCC, India

Provide overall excellent customer service and problem resolution in the AGA Contact Center.


This position will have a Remote Working, but we need candidates from Bangalore, Chennai & Hyderabad locations.

What will be my duties and responsibilities in this job?

• Responds to and resolves issues encountered by clients and customers in a timely and positive manner. This involves mostly, email, fax and chat
• Executes effective processes to manage data entry and data integrity for all customer/client transactions such as payments and claims
• Review incoming invoices for payment processing.
• Ensures that all customer/client requests are responded to in a timely manner, and meaningful solutions are proposed and implemented
• Adheres to standards for effective job performance and development
• Gains and maintains in-depth understanding of AGA products, clients, systems and applications
• Ensures compliance with ISO, SOX, PCI and other applicable internal and external audits and/or contractual obligations
• Participates in, and adheres to, training programs and quality assessment standards for effectiveness in supporting departmental goals and objectives
• Actively participates in the development of personal performance management plans.

What are the requirements needed for this position?

Must-have:

Automotive Claims Experience, Keen to details, Solid Communication





Good to have:

Accounts Payable, Microsoft applications


• High school diploma or GED
• 2 years of experience in a customer contact environment
• Excellent written and verbal skills to communicate with team members, management, customers, counselors and other employees of the organization
• Strong customer service skills
• Ability to work with frequent interruptions and under deadlines
• Ability to work collaboratively with others to generate ideas or resolve problems
• Ability to present a professional image
• Ability to establish courses of action to ensure efficient completion of work
• Ability to think creatively and make decisions based on incomplete information
• Ability to process time sensitive data and information from multiple sources, including data from mainframe systems, makes decisions based on this data, and to effectively communicate the related required actions to a broad audience
• Ability to quickly adapt to change, proactively recognize process improvement opportunities and be able to work independently as well as in a team setting
Proficiency of computer navigation and Microsoft Office 2003 or later versions & Microsoft Windows XP or later versions.
•



Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.


Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com.



For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.


What's the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America's Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.


Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.


Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.