Job Description

1.First-Time Resolution (FTR): Achieve a target of 99.5% FTR rate. 2.IGCC (Missing + Wrong): Maintain a maximum deviation of 1.25% from the expected accuracy rate. 3.Order-to-Booking (O2B): Ensure orders are processed within 4 minutes. 4.Order-to-Pickup (O2P): Ensure orders are ready for pickup within 6 minutes. 5.Picker Login: Ensure all pickers log in for a minimum of 8 hours. 6.Picker Efficiency: Maintain a picker efficiency rate of 90 per picker. 7.Packaging Adherence: Ensure 100% adherence to packaging guidelines. 8.Conduct a minimum of 4 visits to Points of Delivery (POD) to ensure process compliance. 9.Ensure 100% accuracy in Sales Return & PR management through the Control Tower. 10.Monitor and manage the return of missing cases to the warehouse. 11.Implement effective non-perishable and wastage management practices. 12.Oversee stock updates, damage control, and management of expired products. 13.Facilitate the implementation of processes related to learning and development (L&D). 14.Coordinate with CSR activities and act as a liaison for the organization. 15.Maintain documentation related to licenses, fixed assets, employee KYC, and offer letters. 16.Ensure availability and accuracy of director data for reporting purposes. 17.Regularize attendance and address any salary discrepancies. 18.Collaborate with HR department to coordinate HR processes. 19.Conduct regular catch-up meetings with entrepreneurs and store managers to foster strong relationships and drive business growth

Ciel HR