Job Description

Roles and Responsibility

• Exe. Director, Circle Head, Client R'ships s responsible for delivery of CR strategic agenda in the circle, in line with performance and standards set by Regional Head of Client Relationships that is aligned with segment strategy. This role will lead the overall development, implementation and delivery of business strategy via channel optimisation to meet the financial plans within regulatory framework and the groups policies and risk guidelines. In addition, the role will optimise resource allocation and identify opportunities for growth to deliver the ambitious performance goals of the Bank through maximizing distribution capability in the assigned circle in the region.

Key Responsibilities
Strategy

• Align and deliver strategic agenda, performance and standards set for Client Relationships - this entails daily management of all channels encompassing the following key areas: strategy, franchise development, processes and governance, performance management, people management, sales management, customer service.
• As part of CR top team, contribute to establishing the strategy and priorities for the retail banking business in country
• Manage the overall profitability of the region and align key performance drivers with group & country Retail Clients priorities.
• Optimize balance sheet performance as well as other financial KPIs
• Manage sales & service channel configuration & accountable for branch foot print strategy (expansion, relocation, closure etc).
• Drive new sales revenue and total revenue through deepening & retention of customers across all segments
• Ensure effective execution of rigorous sales, service & operations management disciplines across the branch network
• Oversee alliances with external associations and partners
• One Bank collaboration across product and segment organizations

Customer Experience & Relationship Management

• Develop a people culture which encourages and champions change among employees in the daily workplace. This will facilitate product innovation and process improvement with the objective of delivering superior Customer & Frontline experience
• Drive delivery of the Banks brand promise to our customer, tailored across segments (including ensuring overall branch presentation and ambience as per brand standards)
• Continually partner with segment and product partners, provide customer feedback and suggestions for the region for continuous improvement as well as competitive advantage. Identify opportunities for process improvements based on VoC and VoF and drive for gap resolutions.
• Ensure sustained efforts of RMs in deepening customer relationships and portfolio management
• Leads the interface with support functions to ensure the best possible customer satisfaction and end to end delivery.

Leadership, People & Talent

• Ensures that organisation structure and people programs are appropriate for the delivery of plans and targets ie. Clear lines of command and control, delegation of authority etc.
• Develop and build a strong local talent pipeline for future business growth and continuity
• Achieve strategic people requirements and build bench strength in the team
• Coach direct reports and key talents to deliver on individual performance
• Manage employee engagement, motivation and attrition issues
• Be an effective agent of change and a role model for talented managers throughout the Bank Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline
• Lead in building bank profile through strong internal & external networking & alliances building

Risk management & control

• Ensure compliance with external and internal regulations and policies covering Operational, Credit, Reputational and People Risk
• Represents the Bank, with respect to the area of responsibility, acting as an interface with regulatory and government bodies where necessary
• Achieve KPIs set for operational, credit, people and risk parameters
• Recognize and exercise sound commercial judgment & respond and resolve issues appropriately

Our Ideal Candidate

• Refer to HR Records

Role Specific Technical Competencies

• Relationship Management
• Market Knowledge (SIF)
• Products and Processes
• Strategy and Business Model (SIF)
• Manage Conduct
• Manage People
• Manage Risk

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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