Job Description

Job descriptionSome careers shine brighter than others.If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Associate Project Manager.In this role, you will:

• Recommend & implement ideas for efficiency targets. Publish periodic updates on these initiatives for effective reporting.
• Ensure staff utilization meets required levels.
• Identify and initiate process efficiency to achieve FTE/ sustainable cost saving.
• Identify and manage standardization and globalization projects, Work towards implementing the shared services model for Global CICS Admin & Sysprog POD.
• Implement and monitor team-specific quality processes, ensure that PLA targets are met, BAU targets/project deadlines are met, contingency are planned.
• Mitigate and record risks early to ensure minimal and/or no impact to project deliveries.
• Establish and maintain effective high-level relationship with business areas and identify areas of service improvements,
• Monitor customer satisfaction levels through surveys, prepare and implement action plans and improve service levels.
• Demonstrate analytical and problem management skills.
• Motivate and develop team members across sections including specific attention to individual development or action plans as required to achieve business objectives and manage future growth of ITO Offshore DB2 DBA Team.
• Teams are regularly briefed and made aware of individual/department performance achievements/targets.
• Regularly and effectively communicate Groups initiative, policies, and other activities to the teams.
• Lead by example by participating into GLT and/or department activities to promote team building and have been \xe2\x80\x9cconnection\xe2\x80\x9d with the team members.
• Ensure increase in efficiency and evaluate opportunities where automation and straight through processing may assist in cost reduction.
• Ensure that staffing is appropriate with proper backfills etc to meet business requirements.
• Compliance reviews / audits achieve satisfactory rating. Feedback from internal control audits.

RequirementsTo be successful in this role, you should meet the following requirements:

• Experience in upgrade/install of CICS Transaction Servers, zCEE, CICS PA and other vendor products(CAFC) along with maintenance by applying FIX packs periodically.
• Installation and tuning processes and procedures for CICS webservices and CICSplex System manager ,JVM Servers and Angels stated tasks so that all CICS services and infrastructures meet operational targets.
• Utilizing system diagnostics tools like CA SYSVIEW / Omegamon / Mainview, Fault Analyzer, CICS PA to arrive at problem solutions, Hands on CICS SSL Setup Troubleshooting
• Understating of CICS Application Architecture (CMAS/MRO and NON MRO ), design and maintenance, for CICS connections from CICS as well Off host DataPower , WAS, JAVA to analyze architecture and security issues, and perform advanced troubleshooting.
• Proven experience in handling large teams in productivity driven environment, including staff appraisals and reviews
• Proven experience in managing and building relationship with large international accounts and customer service
• Worked in a infrastructure critical environment and understands how technology adds value to the business and ultimately the end customer
• Strong leadership and management ability, motivating team
• Communication and interpersonal skills
• Staffing (including remote and outsourced) and Successful project management and staff management
• Understanding of the processes for change, configuration, incident and problem management.
• Ability to work under pressure, takes ownership, and delivers to commitments.
• Ability to build relationships and work as part of a team.
• Understanding of the importance of communication in the technical environment.
• Looking for Pune/Hyderabad/Bangalore.

You\xe2\x80\x99ll achieve more when you join HSBC.www.hsbc.com/careersHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by \xe2\x80\x93 HSBC Software Development India

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