Job Description

• BE/BSc/BCom/BA degree or equivalent Bachelors degree
• 2 to 10 years of Production support experience preferably in Finance Domain
• Good knowledge of application support
• Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
• Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

Technical Skills required:

• Windows and Linux OS and basic System Admin
• Databases : Oracle/Sybase/Cassandra/MS SQL
• Monitoring tools : Geneos , Dynatrace , Splunk , Grafana or experience of any other monitoring toolsets
• Application Performance Monitoring : AppDynamics , Dynatrace , Splunk or experience of any other APM toolsets
• Cloud technologies : AWS/Kubernetes or exposure to any cloud technology preferred
• Scheduling tools : Autosys/ControlM
• Scripting : Shell , Python
• Ticketing System : ServiceNow & Jira (preferred ) or usage of any other Change , Incident , problem or Service management tools
• Awareness of Software Development Life cycle , DevOps, SRE preferred
• Collaboration tools : Symphony, Confluence SharePoint etc
• Usage of automation and analytical tools etc

The successful candidate will:-

• Do BAU monitoring , Leverage and improve monitoring & alerting capabilities to ensure application SLAs are met
• Perform Incident, Problem and Change Management activities
• Manage priority incidents and leverage cross-functional teams to quickly eliminate impacts
• Escalate issues/Risks effectively when necessary across supporting framework
• Troubleshoot Key technical issues or escalate and work with appropriate technology teams to provide solutions
• Effectively perform and document root cause analysis of issues
• Aggressively respond to service requests from Client facing support teams, Operations partners, etc.
• Manage application and infrastructure to maximize stability and resiliency.
• Manage, track and validate all changes to the Production, Disaster Recovery environment
• Strong focus on automation and processes. Design, implement, improve and utilize key monitoring tools
• Develop, test and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents and facilitate blameless post-mortems
• Work with development teams throughout the software life cycle ensuring sustainable software releases
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
• Build and drive adoption for greater self-healing and resiliency patterns
• Participate in the weekend support coverage on a rotational basis for planned maintenance activities and unplanned call outs
• Work on assignments with minimal direct supervision
• Perform daily/weekly health checks of the application, job schedules and infrastructure supporting the application
• Develop scripts to automate repeatable manual tasks
• Participate in Disaster Recovery events and Major Event Changes
• Ensure infrastructure has adequate capacity and are refreshed on a periodic basis
• Maintain system documentation and provide production metrics reporting
• Work in partnership with other regional teams for effective hand over of items and avoid potential incidents

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.