Job Description

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Responsibility of the Associate will be:

• To apply Quality Assurance process ensuring all data maintenance functions are performed with the highest standard and in compliance with the internal procedures
• To follow QA process as per Reference Data standards providing high quality support and collaborating with BAU
• Highlighting any discrepancies in processing data to ensure consistency between all locations and teams
• Ensure all QA requests are handled in a timely manner
• Should display an appreciation of control, quality and risk related issues
• To be proactive in identifying process and knowledge gaps
• Ensure the procedural guidelines are followed & supporting documentation validated prior to action
• Handling and monitoring issue and query mails and escalating issues promptly to the Team Leader
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through
• Strong root cause analysis skills
• Relationship Management

• Communicate with internal business partners on a frequent basis
• Manage business partner expectations and build a good rapport

• Maintain MIS reporting according to requirements
• Maintain accurate volumes / productivity
• Participate/Coordinate in special projects such as; data clean up, process improvement analysis, metrics reporting

Required Skills and Qualifications

• University Graduate
• Minimum 8 - 9 years' experience in financial services or related industries including QA
• Fluency in both written and spoken English
• Proficient in MS Excel, possibly some knowledge of VBA and Digital Tools such as Alteryx
• Basic Knowledge or work experience in financial industry
• Excellent communication skills both oral and written
• Good Analytical Skills
• Attention to Detail
• Should be able to deliver as a part of the team

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.