Job Description

The primary responsibility of this position is to monitor and maintain various

application infrastructures. Act as a single point of contact for the Line of Business and external service providers for all applications and connectivity related issues. Escalate all issues and alerts to the incident manager in order to remediate and resolve incidents with minimal business impact.

Key roles and responsibilities:

• The primary responsibility of this position is to provide monitoring and maintenance of various application infrastructures.
• Act as a single point of contact for the Line of Business and external service providers for all applications and connectivity related issues.
• Initiate incident engagement with LOB Management, Production Support and other Technical support groups to remediate and resolve incidents.
• The role involves close coordination and working with other Control Room operations sites to ensure business goals and objectives are met.
• Support team leader with management of team scheduling and training

Specific Role & Responsibilities

• Oversee Monitoring of Systems, Links and Transmissions.
• Monitor alerts in Business Alert Management (BAM) or other monitoring tools
• Identify and report business/client/technology impacting incidents which warrant escalation to the Incident Manager
• Engage with LOB Management, Production Support and other Technical support groups to resolve and remediate alerts and incidents.
• Engage all Partners for incident resolution and communication - Service, Product and Technology teams
• Notify upstream and downstream impacted operation managers of business impact.
• Initial escalation of incident to the relevant senior manager operations manager
• Participate in root cause analysis reviews
• Advance the automation of Command Center functions
• Identify opportunities for strategic improvement or mitigation of business interruption and other risks

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.