JOB DESCRIPTION Key Responsibilities
• Management Responsibilities
+ To provide leadership & management to the teams, ensuring high standards of performance and customer care and a positive customer focused working culture, including the management of regular and effective 1 on 1 meetings with direct reports.
+ Ensure that the back-office services teams support the delivery of an efficient, customer focused service delivery, ensuring that systems & technology are used to maximum effect.
+ Provide support for the BSM Program Management arm, BSM Governance lead & your direct and indirect manager, ensuring BSM procedures & processes are adhered to at the highest standard.
+ Manage the day to day running of the team, including hybrid working patterns, absenteeism, BAU coverage and project focused tasks.
+ Manage the interaction between your team & the customer ensuring BSM governance processes are followed to the highest standard.
+ Ensure all BCM Reporting tasks are completed within the required timeframes and any adjustments/recertifications to the BSM Procedures are completed timely.
+ Participate in and lead all new hire/replacement recruitment processes in location.
+ Create an inclusive working culture and continuously look to develop your team's skillset, focusing on project management coordination, MS Excel data management, BSM governance & BSM procedures.
+ To oversee and be responsible for the daily management of real estate data accuracy in location for CIB (excluding HR)
• Act as Business Liaison & ensure BCM service delivery
+ Provide dedicated BCM support for LoB, acting as business liaison for Business Managers, Business Control Office, Technology, Operations and Front Office teams to ensure effective delivery and appropriate controls in place
+ Act as a gatekeeper, centrally coordinating change management activity in partnership with technology stakeholders in ensuring the highest level of service from all disciplines on behalf of supported lines of business
+ Provide support in the execution of CIB change projects in location
+ Through developing SME knowledge on all BCM systems, provide technical guidance as required
• Liaison between the Line of Business (LOB) and Offshore Hub
+ Coordinate on/off boarding, transfer process with Offshore Hub
+ Mediate ad hoc tech requests via LOB & Hub
+ Analysis of requests feasible for Hub based on time sensitivity and practicality
+ Deliver Onshore tasks such as
- Urgent requests
- Market Data Services
- Technology hardware
- Market Data
• Audit and Control Processes
+ Oversight of all CIB location postmortem checks, transfers, door access, reconciliation and status changes
+ Work in association with Business Management and the Business Control Office in implementing controls across LOB
- Voice Recording
- Consecutive Leave
- eCommunication Retention
- Business Continuity
- Off boarding
- Shared Drive audits
- Insider Areas
• Real Estate
+ Responsible for developing and implementing a strategic plan to deliver on time sensitive real estate projects
+ Responsible for organizing moves within the LOB, liaising with CIB Real Estate and submitting appropriate move details
+ Work on Floor planning strategy, headcount forecast, maintenance and moves and changes
• Other responsibilities
+ Technology strategy and implementation, including
- Hardware
- Applications
+ Cost reporting including
- Market Data
- Tech Hardware cost reporting
- Real Estate
+ Ongoing Offshore strategy
- Integration of new BCM coverage areas and incorporate processes into the Hub.
- Analysis of workload to understand areas available for off shoring, as well as any new processes or work that could be available to the Hub.
• Role Requirements
+ Self-starter, independent worker with strong ability to multi-task in a fast paced and changing environment
+ Advanced MS Excel and MS PowerPoint skills
+ Strong Business Analysis skills
+ Strong technical knowledge and ability
+ Excellent written and verbal communications skills; comfortable interacting with cross-LOB partners
+ Excellent Project Management skills
+ Strong focus on delivery and results oriented
+ Ability to streamline and improve work processes
+ Ability to matrix manage employees across a range of lines of business to accomplish specific projects
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.
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