Chief Manager / AVP - HRBP (Contact Center)Experience - Minimum 7 years - Maximum 10 yearsJob Location - Thane (Requesting you to kindly apply if your preferred location is Thane (Mumbai)Qualification - MBA (Full-time)Seeking professionals exclusively from the BPO / Retail/ Telecom industry.Job Role:- Responsible for handling HRBP activities for the Contact Center / Customer Care vertical.- Work closely with managers and executives to align HR practices with overall business objectives.- Handle employee relations issues, including conflict resolution, disciplinary actions, and employee engagement.- Involved in talent planning, identifying skill gaps, and helping to develop strategies for talent development, succession planning, and career progression.- Responsible for handling HRBP activities for the Contact Center / Customer Care vertical.- Work closely with managers and executives to align HR practices with overall business objectives.
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