Job Description

#### JOB DESCRIPTION




Reporting To



General Manager



Location



Open



Experience



Minimum of five years' work experience in the hotel industry in Engineering management



Qualification



B Tech/ BE - Electrical, through knowledge in MEP, Age - max 35 years, 100 room ++ Hotel experience must



Overall Responsibility



1. Direct the short and long-term planning and day-to-day operations of the engineering department by developing and implementing strategies for proper operating and maintenance of the hotel.



2. Responsible for Maintaining the Operational Efficiency and aesthetic of guest rooms, pubic areas and hotel facilities .



3. Should Manage all Engineering/Maintenance operations, Including Maintaining the Building, Physical plant with particular attention towards the safety, security and asset protection



4. Accountable for managing the budget , capital expenditure , Project , Preventive maintenance and Energy conservation.



5. Responsible for maintaining the regulatory requirements.



6. Should leads the emergency response team for all facility issues.



AREAS OF RESPONSIBILITY



Participates in the development and implementation of business strategies for the hotel which are aligned with overall mission, vision values and strategies



Participates in the development of the hotel's business strategies



Develops and implements strategies for hotel engineering department that support achievement of the hotel's goals



Monitors status regularly and adjusts strategies as appropriate



Develops the annual budget in conjunction with the Executive Committee



Participates in the development of the annual marketing, sales and yield management plans and strategies



Continually improve hotel engineering department and adheres to the hotel brand standards




Maximizes profitability and revenue by directing the Engineering department



Manages the Engineering department and third party vendor to ensure superior service and quality



Develop and implement quality control programs



Reviews contracts and negotiate revisions to contractual agreements with vendors, consultants, clients, suppliers and subcontractors



Interprets plans and contract terms with Engineering team, management, clients, and vendors



Monitors compliance with building safety codes, health and safety laws and other regulations, conduct walk-throughs to assess the safety and efficiency of equipment and maintenance of structure



Maintains Responsible Business programs and training for hotel



Manages hotel renovations, coordinates project status with the Regional Technical Services Office, architects, licensing agencies, contractors and hotel management


Develops and implements strategies and practices which support employee engagement



Recruits and selects qualified candidates



Provides employees with the orientation and training needed to understand expectations and perform job responsibilities



Communicates performance expectations and provides employees with on-going feedback



Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential



Drives employee engagement through the creation and implementation of departmental action plans



Creates 100% guest satisfaction by providing the experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver service and teamwork



Communicates and reinforces the company vision for to employees



Ensures that employees provide genuine hospitality and teamwork on an ongoing basis



Provides genuine hospitality and teamwork on an ongoing basis



Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services



Provides employees with the tools, training and environment they need to deliver service and teamwork


Adheres to hotel policies and procedures



Keeps the General Manager promptly and fully informed of all problems or unusual matters of significance



Communicates effectively with guests, co-workers and the General Manager



Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position



Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment



At all times projects a favourable image of the Hotel to the public



Assists in the development of the Hotel business plan and ensures the department has an overall understanding of its goals and objectives


CONSTITUENTS



Guests



Employees



Hotel owners



Vendors


INDICATORS OF SUCCESS



Achievement of customer satisfaction and loyalty goals



Completion of projects - on time and on budget



Achievement of revenue and market share goals



Achievement of employee engagement survey and retention goals



Achievement of Hotel financial goals



Adherence to budget







Industry : Hotel Industry


Graduation Required : Engineering Qualification Minimum 7 -10 years' experience in engineering