Job Description

Company Description • Be a part of global community in hospitality industry.
• Learning and growth opportunities.
• Wide range of employee related benefits.
• Get a opportunity to be a part of Heartist culture.

PURPOSE OF POSITION


To manage the overall operation of the restaurant, following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.

KEY ROLES & RESPONSIBILITIES

• Motivate, discipline, direct and supervise the work of all employees in the restaurant
• Develop and maintain training programs to ensure a high degree of staff professionalism
• Manage day-to-day operations of the restaurant
• Handle complaints and make effective service recovery
• Ensure standards are being followed in accordance with F&B policies and procedures
• Ensure all employees have full product knowledge
• Regularly inspect food & beverage quality
• Follow established and proper Accounting procedures
• Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
• Conduct daily roll plays and ensure employees adhere to grooming standards
• Develop maintenance schedules
• Liaise with stewarding on inventory and breakage control
• Maintain daily log book maintaining clear and concise information on the operations.
• Establish guest database with preference records of regular guests
• Schedule employees to maintain Hotel's service standards within budgeted labour costs
• Assign responsibilities to subordinates and conduct regular performance checks
• Implement weekly cleaning schedules for operating equipment
• Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department
• Control stock of all equipment in the restaurant
• Constantly monitor staff's appearance, attitude and degree of professionalism



Qualifications Your experience and skills include:

• Minimum 2 years experience in a similar position in an international luxury brand.
• Maldives' work experience is preferred.
• Proficient in English. Ability to speak in Dhivehi is preferred.
• Sound knowledge of MICROS.
• Strong multicultural awareness and ability to work with people from diverse cultures.
• Outgoing personality, excellent leadership and communication skills, flexible working hours, ability to work in a fast-paced, high-pressured environment.


Physical ability to stand and walk for long periods of time.