Job Description

Dear Jobseekers,We are hiring for the positions of Customer Experience Specialist - Chat Support and Voice Support in Vadodara & Gandhinagar locations. We are seeking highly motivated individuals with excellent communication skills in English and Hindi to provide exceptional customer service through both chat and voice support.Job Title: Customer Experience Specialist - Chat & Voice SupportLocation: Vadodara & GandhinagarSalary: Up to 30k (Based on BPO experience & Interview)Experience Required: HSC and above for Chat SupportAnd 01 to 03 years for Voice SupportShifts: Night shift and Rotational shift between 6 am - 10 pm (24*7 environment)Week Off: Any two rotational week offRequirements:

• Strong verbal and written communication skills with excellent command over English and Hindi languages.

• Ability to handle and resolve customer queries and complaints with empathy and professionalism.

• Prior experience in customer service and support in a BPO or similar industry is preferred for Voice Support.

• Good understanding of customer service principles and practices.

• Ability to multitask and manage time effectively while maintaining accuracy and attention to detail.

• Willingness to work in a 24*7 environment with night shifts and rotational offs.

• Minimum qualification of HSC for Chat Support.

• Proficient with computers and basic software applications.

• Must be able to commute within a local transport boundary of 30kms.

Responsibilities:

• Provide excellent customer service through chat and voice support.

• Resolve customer queries and complaints with empathy and professionalism.

• Accurately record and maintain customer interaction details in the system.

• Work collaboratively with team members to achieve individual and team targets.

• Adhere to established procedures, policies, and quality standards.

• Be flexible to work in a 24*7 environment with night shifts and rotational offs.

We welcome referrals from your company, friends, and family groups.If you are interested in this exciting opportunity, please send your CV to sipvandana69@gmail.com or WhatsApp us at 6201555918.Feel free to share this job posting with your friends and family who might be interested in these roles.Regards,vandanaSI Placements Inter

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