Chat Support

Year    Vadodara, Gujarat, India

Job Description


Dear Jobseekers,We are hiring for the positions of Customer Experience Specialist - Chat Support and Voice Support in Vadodara & Gandhinagar locations. We are seeking highly motivated individuals with excellent communication skills in English and Hindi to provide exceptional customer service through both chat and voice support.Job Title: Customer Experience Specialist - Chat & Voice SupportLocation: Vadodara & GandhinagarSalary: Up to 30k (Based on BPO experience & Interview)Experience Required: HSC and above for Chat SupportAnd 01 to 03 years for Voice SupportShifts: Night shift and Rotational shift between 6 am - 10 pm (24*7 environment)Week Off: Any two rotational week offRequirements:

  • Strong verbal and written communication skills with excellent command over English and Hindi languages.
  • Ability to handle and resolve customer queries and complaints with empathy and professionalism.
  • Prior experience in customer service and support in a BPO or similar industry is preferred for Voice Support.
  • Good understanding of customer service principles and practices.
  • Ability to multitask and manage time effectively while maintaining accuracy and attention to detail.
  • Willingness to work in a 24*7 environment with night shifts and rotational offs.
  • Minimum qualification of HSC for Chat Support.
  • Proficient with computers and basic software applications.
  • Must be able to commute within a local transport boundary of 30kms.
Responsibilities:
  • Provide excellent customer service through chat and voice support.
  • Resolve customer queries and complaints with empathy and professionalism.
  • Accurately record and maintain customer interaction details in the system.
  • Work collaboratively with team members to achieve individual and team targets.
  • Adhere to established procedures, policies, and quality standards.
  • Be flexible to work in a 24*7 environment with night shifts and rotational offs.
We welcome referrals from your company, friends, and family groups.If you are interested in this exciting opportunity, please send your CV to sipvandana69@gmail.com or WhatsApp us at 6201555918.Feel free to share this job posting with your friends and family who might be interested in these roles.Regards,vandanaSI Placements Inter

Expertia AI Technologies

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Job Detail

  • Job Id
    JD3348865
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Rs.30000 per month
  • Employment Status
    Permanent
  • Job Location
    Vadodara, Gujarat, India
  • Education
    Not mentioned
  • Experience
    Year