Job Description

(JD) for a Customer Service Associate (Chat Process):

Job Title: Customer Service Associate (Chat Process)

Location: Newtown,

Job Type: Full-time

About Us:

Charabuni Serices Pvt Ltd is seeking a highly skilled and customer-focused Customer Service Associate to join our chat support team.

Job Summary:

As a Customer Service Associate, you will be responsible for providing exceptional customer service via live chat, resolving customer inquiries, and promoting our products/services.

Key Responsibilities:

1. Customer Service:

- Respond to customer inquiries via live chat in a timely and professional manner.

- Resolve customer issues, provide product information, and offer solutions.

2. Communication:

- Communicate effectively with customers, ensuring clear understanding of their concerns.

- Utilize active listening skills to empathize with customers.

3. Product Knowledge:

- Develop and maintain in-depth knowledge of our products/services.

- Provide accurate and up-to-date information to customers.

4. Problem-Solving:

- Analyze customer issues and provide effective solutions.

- Escalate complex issues to senior team members or management as needed.

5. Quality and Productivity:

- Meet or exceed quality and productivity standards.

- Participate in quality monitoring and coaching sessions.

Requirements:

1. High school diploma or equivalent required; degree preferred.

2. 1-2 years of customer service experience, preferably in a chat support environment.

3. Excellent communication, interpersonal, and problem-solving skills.

4. Ability to work in a fast-paced environment and adapt to changing priorities.

5. Proficiency in computer applications, including chat software and CRM systems.

6. Strong analytical and troubleshooting skills.

7. Female Candidates Preffered.

Desirable Qualifications:

1. Certification in customer service or a related field.

2. Experience with chat support software and technology.

3. Knowledge of industry-specific regulations and standards.

What We Offer:

1. Competitive salary and benefits.

2. Opportunities for professional growth and development.

3. Collaborative work environment.

How to Apply:

If you're a customer-focused and tech-savvy individual, please submit your resume to or with the subject "Customer Service Associate (Chat Process) Applications.

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person