Job Description

Position: Back Office Operations Executive

Location: Kolkata Work Mode: Work from office

Relocation: Must be willing to relocate to Kolkata if not already based there.

Type: Full-time

Overview: We are seeking a motivated and detail-oriented Back Office Operations Executive to join our team. The ideal candidate will have experience in travel booking, billing, or chauffeur services, along with strong analytical skills and a passion for delivering excellent customer service. Key Responsibilities: ? Handle back-office operations related to travel bookings, billing, and chauffeur services. ? Process and verify travel and billing transactions accurately. ? Address and resolve customer queries effectively via email and phone. ? Analyze data and generate reports to identify trends and improve operational efficiency. ? Collaborate with the sales and marketing teams to support promotional efforts and client acquisition. ? Assist in maintaining records and databases to ensure all information is up-to-date and accurate.

Qualifications: ? Experience in travel booking, billing, or chauffeur services is preferred. ? Strong mathematical skills with a keen analytical mindset. ? Excellent written and verbal communication skills. ? Proven experience in handling customer queries and providing effective resolutions. ? Sales and marketing experience is a plus. ? Fresh graduates are welcome to apply.

Skills: ? Attention to detail and strong organizational abilities. ? Ability to work independently and as part of a team. ? Proficient in MS Office Suite (Excel, Word, PowerPoint). ? Strong problem-solving skills and a proactive approach to tasks.

Benefits: ? Opportunities for professional development and career growth. ? Friendly and supportive work environment

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Experience:

• Chat support: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 8600000000