Job Description

We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat.

Key Responsibilities:

• Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively.
• Assist our customers by understanding their products/services and providing accurate information to them.
• Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary.
• Empathize with customers and provide excellent customer service.

Requirements:

• Minimum high school diploma or equivalent.
• 2+ years of Chat Support experience is a must.
• Excellent written and verbal communication skills in English are compulsory.
• Comfortable using live chat support software and multitasking between multiple chat windows.
• Previous experience in web chat support for foreign clients would be a plus.
• Candidates with a background in international live chat support will be given preference.
• Strong problem-solving skills with the ability to think on your feet and find solutions quickly.
• Willingness to adapt to new processes, tools, and client requirements.

Working days: Monday to Saturday.

Job Type: Full-time

Pay: Up to ?420,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Day shift
• Rotational shift

Ability to commute/relocate:

• Noida Sector 62, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Chat Support: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person