Job Description

: Customer Support (Chat Process)

Location: Jaipur

Process Type: Chat

Salary: ?27,000 to ?30,000 CTC

Shift Type: Rotational

Working Days: 5.5 days per week

Job Overview:

We are seeking a highly skilled Customer Support Executive with IT technical knowledge to join our chat support team. The ideal candidate will possess excellent written and spoken English skills and be adept at providing technical support through chat. This role requires flexibility to work in rotational shifts and a commitment to delivering top-notch customer service.

Key Responsibilities:

- Customer Support:

- Provide prompt and accurate technical support to customers via chat.

- Resolve customer issues related to IT products and services.

- Ensure customer satisfaction by delivering efficient and effective solutions.

- Technical Assistance:

- Utilize IT technical knowledge to diagnose and troubleshoot customer problems.

- Guide customers through step-by-step solutions to resolve technical issues.

- Communication:

- Maintain excellent written and spoken English communication skills.

- Communicate complex technical information clearly and concisely to customers.

- Documentation:

- Accurately document customer interactions and technical issues in the CRM system.

- Keep records of customer queries, feedback, and resolutions for future reference.

- Shift and Team Collaboration:

- Work in rotational shifts as per business requirements.

- Collaborate with team members and other departments to ensure a seamless customer experience.

Requirements:

- Education:

- Minimum qualification of 12th pass; a degree in any field is preferred.

- Experience:

- Prior experience in a technical support or customer service role is an advantage.

- Skills:

- Excellent written and spoken English communication skills.

- Strong IT technical knowledge and problem-solving skills.

- Proficiency in using chat support software and CRM systems.

- Ability to handle multiple customer queries simultaneously.

- Attributes:

- Customer-focused with a professional and friendly demeanor.

- Strong organizational skills and attention to detail.

- Ability to work independently and as part of a team.

- Flexibility to work in rotational shifts.

Benefits:

- Competitive salary of ?27,000 to ?30,000 CTC.

- Opportunities for career growth and development.

- Supportive and dynamic work environment.

How to Apply:

Interested candidates are invited to send their resume and cover letter to [email address] with the subject line "Customer Support (Chat Process) Application - [Your Name]."

Join our team and contribute to delivering exceptional customer support through our chat process!

Job Type: Full-time

Pay: ?27,000.00 - ?30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift
• UK shift
• US shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Required)

Work Location: In person