Chat Support Executive
Job Description
Job Profile - Chat support executive
:-
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams.
Working Days - 6 Days
Salary Structure:
For Fresher: Up to 3 LPA
For Experienced: Negotiable as per the interview
Job Location:
2nd floor, Ganga Heights, Tonk Road, Jaipur, Rajasthan, 302015
Job Type: Full-time
Pay: ?200,000.00 - ?250,000.00 per year
Benefits:
• Health insurance
Schedule:
• Day shift
Supplemental Pay:
• Performance bonus
Application Question(s):
• Are you comfortable with Salary which is mentioned in JD
Education:
• Bachelor's (Required)
Experience:
• Chat Support: 1 year (Required)
Language:
• English (Required)
Work Location: In person
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Job Detail
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Job IdJD3473791
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRJ, IN, India
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EducationNot mentioned
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ExperienceYear