Chat Support Executive
Year Noida, Uttar Pradesh, India
Job Description
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We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries through, resolving issues, and ensuring customer satisfaction through live chat.Key Responsibilities:
- Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively.
- Assist our customers by understanding their products/services and providing accurate information to them.
- Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary.
- Previous experience in web chat support for foreign clients would be a plus. Candidates with a background in international live chat support will be given preference.
- Minimum high school diploma or equivalent.
- Excellent written and verbal communication skills in English are compulsory.
- Ability to empathize with customers and provide excellent customer service.
- Comfortable using live chat support software and multitasking between multiple chat windows.
- Strong problem-solving skills with the ability to think on your feet and find solutions quickly.
- Willingness to adapt to new processes, tools, and client requirements.
- Provident Fund
- Day shift
- Monday to Friday
- Rotational shift
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
- Chat Support: 1 year (Preferred)
- English (Preferred)
- Night Shift (Preferred)
- Day Shift (Preferred)
- Overnight Shift (Preferred)
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Job Detail
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Job IdJD3347750
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear