Job Description

WE ARE HIRING FOR GRACE STAFFING SERVICES

Job Title

: Customer Service Executive (Chat Process)

Shift

: UK Rotational Shifts (9 hours)

Working Days

: 5 Days a Week (2 Rotational Offs)

Mode

: Work-from-office

:

We are hiring

Customer Service Executives

for a

chat-based support

role. You'll assist international customers, primarily from the US, through live chat. The role requires flexibility for

night shifts

and working in

rotational shifts

.

Key Responsibilities

:

Provide efficient, friendly chat support to customers. Resolve customer issues and inquiries. Maintain accurate documentation of all interactions. Meet team KPIs (response time, resolution time, customer satisfaction).

Eligibility

:

HSC or Graduate

(HSC candidates need 6 months - 1 year experience in international customer service).

Strong written communication skills

in English. Must be open to working in

night shifts

and

rotational shifts

.

Pick-up and drop-off

transportation provided. Must have

relevant documents

(ID proof, education certificates).

What We Offer

:

Competitive salary and incentives. drop-off provided by the company. Learning and growth opportunities.
Job Types: Full-time, Permanent, Fresher

Pay: ?26,000.00 - ?28,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Evening shift Night shift Rotational shift US shift
Supplemental Pay:

Overtime pay Performance bonus
Education:

Bachelor's (Preferred)
Experience:

Customer service: 1 year (Required)
Location:

Mumbai, Maharashtra (Required)
Work Location: In person