to handle real-time customer interactions via live chat. The ideal candidate will provide prompt, courteous, and accurate assistance to customers, resolve issues efficiently, and ensure a positive customer experience at every touchpoint.
Job Responsibilities
Respond to customer queries in a timely and accurate way via live chat, email, or social platforms.
Identify customer needs and assist in resolving their issues efficiently.
Provide accurate product/service information to customers.
Maintain a high level of professionalism and empathy while dealing with customers.
Escalate unresolved issues to the appropriate internal teams.
Document customer interactions, issues, and resolutions thoroughly.
Follow communication procedures, guidelines, and policies.
Requirements:
Proven experience in customer support or similar role (preferred).
Excellent written communication skills in English (additional languages are a plus).
Ability to multitask, prioritize, and manage time effectively.
Familiarity with CRM systems, support tools, and live chat software.
A problem-solving attitude and a willingness to go the extra mile.
Graduate or equivalent qualification.
Job Information: