Tech365.io - A division of Princeton IT Services is the fastest growing value-added reseller dedicated to bringing the latest and greatest technologies to the industry. With a strong commitment to customer satisfaction, we strive to provide exceptional value to our clients through a range of specialized services and solutions.
Work Location:
Gudivada, Andhra Pradesh
Shift Timing:
6.00 PM to 3.30 AM IST
Website
- https://www.tech365.io/
Job Overview:
We are seeking a dedicated and customer-focused Chat Support Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, resolving inquiries, and ensuring customer satisfaction.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via live chat.
Provide accurate information and solutions to customer issues.
Maintain a positive and empathetic attitude towards customers at all times.
Document customer interactions and issues in the CRM system.
Collaborate with other team members to resolve complex issues.
Stay updated on product knowledge and company policies.
Qualifications:
Excellent written communication skills.
Strong problem-solving abilities.
Ability to multitask and manage time effectively.
Previous experience in customer service or chat support is preferred.
Familiarity with CRM software and chat platforms.
High school diploma or equivalent; additional qualifications are a plus.
Job Type: Full-time
Schedule:
Evening shift
Monday to Friday
Night shift
Supplemental Pay:
Commission pay
Performance bonus
Experience:
Customer support: 2 years (Required)
chat support: 2 years (Required)
Location: