Chat Process & Support
Year Kamla Nagar, Delhi, Delhi, India
Job Description
- Greeting customers when they initiate a chat session
- Asking questions to understand the customer\xe2\x80\x99s issue
- Providing accurate answers to customer questions
- Troubleshooting technical issues or problems with orders
- Explaining products, services, and policies clearly
- Calmly dealing with upset or angry customers
- Using pre-written responses or knowledge base to answer common queries
- Escalating complex issues to specialized teams
- Suggesting alternative solutions if unable to resolve an issue
- Closing chat sessions politely once the issue is resolved
- Logging details of each chat interaction properly
- Staying updated on new products, services, and company policies
- Meeting chat response time and customer satisfaction targets
- Answering customer questions and queries through live chat
- Providing quick solutions to resolve customer issues
- Guiding customers in using products or services
- Updating customers on order status or account information
- Explaining company policies and procedures
- Providing product recommendations or suggestions
- Capturing customer feedback and escalating issues
- Day shift
- total work: 1 year (Preferred)
- Kamla Nagar, Delhi, Delhi (Required)
- Kamla Nagar, Delhi, Delhi: Relocate before starting work (Required)
+91 7048903301
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Job Detail
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Job IdJD3232548
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKamla Nagar, Delhi, Delhi, India
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EducationNot mentioned
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ExperienceYear