Job Description

: Job Opening: Customer Support Associate (Chat) Company Profile Our client is a multinational telecommunications holding company headquartered in London. It is the largest provider of fixed-line, broadband, and mobile services in the UK, and also provides subscription television and IT services. Job Title Customer Support Associate (Chat) Job Role

• Handling customer queries, complaints, chat, and email.

Work Arrangement

• Work from office

Experience

• Candidate should have a minimum of 1 year and above experience in an International BPO.

Salary

• Up to 4.2 LPA (hike as per last drawn & experience)

Job Location

• Kolkata, DLF2, Rajarhat

Qualification

• Undergraduate / Graduate / Post Graduate can apply

Requirements Requirements:

• Good communication skills.

• Experience in handling chat/email in different time zones.

• Ability to handle chat/email from global clients and provide professional responses.

• Flexibility to work in shifts.

• Excellent English - both verbal and written communication skills.

• Knowledge of customer service principles and practices.

• Basic technical knowledge.

Shift

• 5 days working rotational 24/7 shift

Week Off

• 2 days rotational week off

Requirements:

• Undergraduates / Graduates / Postgraduates

Benefits Both side Cab + Incentives + Shift Allowances + High medical insurance coverage benefits Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

2COMS