Job Description

KGN RECRUITER is the go to destination for the next-gen workforce to upgrade their careers. People trust KGN RECRUITER to help them find their dream job. We work with established companies and promising startups to bring exciting job vacancies to you.The RoleYou will be responsible for :

• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Partnering with the sales team to ensure that new customers are onboarded successfully.
• Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
• Ensuring a high level of customer renewals.
• Building strong product expertise and providing training & ongoing support as required.
• Providing feedback and advocacy on customer pain-points to internal teams.
• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

• You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Consumer Internet / D2C, Ecommerce / Marketplaces and Real Estate industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of Chat process, Bpo and Customer handling
• You are a strong networker & relationship builder
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast paced environments

• Opportunity within a company with a solid track record of performance
• Join a market leader within Real Estate
• A role that offers a breadth of learning opportunities

KGN Recruiter