Job Description

Job Summary:

A Chat Support Representative is responsible for providing exceptional customer service through online chat platforms. This role involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction by delivering prompt and accurate responses.

Key Responsibilities:

• Customer Interaction:
• Respond to customer queries in a timely and professional manner via chat.
• Engage with customers to understand their needs and provide appropriate solutions.
• Handle multiple chat conversations simultaneously while maintaining a high level of service.
• Issue Resolution:
• Diagnose and troubleshoot customer issues, providing clear and concise instructions.
• Escalate complex issues to higher-level support or specialized departments when necessary.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Product Knowledge:
• Maintain a deep understanding of the company's products, services, and policies.
• Stay updated on any changes or updates to products and services to provide accurate information to customers.
• Documentation:
• Accurately document customer interactions and issues in the company's CRM system.
• Keep records of customer feedback and suggestions for improvement.
• Performance Metrics:
• Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction ratings.
• Continuously strive to improve performance and efficiency.
• Team Collaboration:
• Work collaboratively with team members and other departments to resolve customer issues.
• Participate in team meetings, training sessions, and performance reviews.

Qualifications:

• Education: High school diploma or equivalent; college degree preferred.
• Experience: Previous experience in customer service or technical support is advantageous.
• Skills:
• Excellent written communication skills.
• Strong problem-solving abilities.
• Ability to multitask and manage time effectively.
• Proficiency in using chat software and CRM systems.
• Basic technical knowledge and ability to quickly learn new software and systems.

Attributes:

• Empathetic and patient demeanor.
• High attention to detail.
• Ability to work independently and as part of a team.
• Strong work ethic and reliability.

Working Conditions:

• May require flexible working hours, including evenings and weekends.
• Remote work opportunities may be available depending on the company.

Career Path:

• Opportunities for advancement to senior support roles, team lead positions, or other customer service-related positions.

Application Process:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and explaining why they are a good fit for this role.

Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?14,000.00 per month

Schedule:

• Day shift
• Morning shift
• Night shift

Supplemental pay types:

• Commission pay
• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person