Job Description

Job Title: Chat Customer Service RepresentativeCompany: T TechLocation: [Specify Location]Job Type: Full-timeJob SummaryAs a Chat Customer Service Representative at T Tech, you will be responsible for providing exceptional customer service via live chat. You will handle customer inquiries, resolve issues, and ensure a positive customer experience.Key Responsibilities

• Respond to Customer Inquiries: Handle multiple live chat conversations simultaneously, providing accurate and timely responses to customer queries.
• Problem Resolution: Identify and resolve customer issues, escalating to higher levels when necessary.
• Product Knowledge: Maintain a thorough understanding of T Tech\xe2\x80\x99s products and services to provide informed assistance.
• Customer Satisfaction: Ensure high levels of customer satisfaction by delivering a friendly and professional service.
• Documentation: Accurately document customer interactions and issues in the CRM system.
• Feedback: Provide feedback on recurring customer issues to help improve products and services.

Qualifications

• Education: High school diploma or equivalent; some college or a degree is a plus.
• Experience: Previous experience in customer service, preferably in a chat support role.
• Skills:

• Excellent written communication skills.
• Strong problem-solving abilities.
• Ability to multitask and manage time effectively.
• Familiarity with CRM systems and chat support tools.
• Personal Attributes:

• Patient and empathetic.
• Detail-oriented.
• Ability to work in a fast-paced environment.
• Team player with a positive attitude.

Additional Information

• Work Hours: [Specify work hours or shifts]
• Benefits: [Specify benefits, e.g., health insurance, paid time off, etc.]
• Training: Comprehensive training provided to ensure you have the tools and knowledge to succeed in the role.

About CompanyWe at MSPIRE Ventures offer quality Staffing Agency services to place the right people with the right jobs across India. Whether you are looking to hire new staff or find a new job, we\xe2\x80\x99re happy to offer you our services. Apart from this we are dealing in Contractual staffing, payroll services and RPO. Call us up to arrange an appointment. We\xe2\x80\x99ll have your hiring or job-seeking needs met in lowest turn around time (TAT) by our team of expert recruiters.We are an Early age startup, founded by younger entrepreneurs in Recruitment Consulting, Staffing & Payroll Services, headquartered in Ahmedabad with a dedicated team of more than 50+ highly qualified and professional,domain expert recruiters delivering quality recruitment and staffing solutions.We are currently based in Ahmedabad, Mumbai, Pune, Gurgaon but we serve across India.

Mspire Ventures