Job Description

Job Title: Chat Support Executive - Gaming Products (USA Shift)

Job Type: Full-time
Experience Level: Freshers and Experienced candidates are welcome to apply.

Job Overview:
We are seeking a motivated and enthusiastic Chat Support Executive to join our team, supporting customers of our gaming products. As a Chat Support Executive, you'll be responsible for delivering a high-quality customer experience via social media chat and other online platforms, assisting USA-based customers with inquiries, troubleshooting, and support for our gaming products.

Key Responsibilities:

• Provide prompt, professional, and accurate assistance to customers via social media chat and other online messaging platforms.
• Handle customer inquiries, complaints, and requests with a positive, customer-first attitude.
• Resolve product-related issues by understanding customer needs and delivering clear and effective solutions.
• Maintain a deep understanding of our gaming products to provide accurate and thorough answers to customer questions.
• Collaborate with other teams as needed to escalate issues or provide additional support.
• Maintain high standards for customer satisfaction and ensure timely follow-ups.

Skills and Qualifications:

• Good communication skills with a focus on written English.
• Excellent English writing skills with the ability to respond clearly and concisely to customer inquiries.
• Customer-oriented mindset with a problem-solving approach.
• Ability to work independently, especially during USA night shifts.
• Previous experience in customer support, chat support, or a similar role is a plus, but not required.

Requirements:

• High school diploma or equivalent (Bachelor's degree is a plus).
• Ability to work night shifts (USA time zone).
• Strong interest in gaming products and willingness to learn about new gaming releases.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and advancement.
• Exposure to the gaming industry and hands-on experience with popular gaming products.

Application Process:
If you're passionate about providing exceptional customer support and enjoy working in the gaming industry, we'd love to hear from you! Apply today and join our team to make a positive impact on the gaming community.

Call Us @ +91 888 2210 398

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off

Schedule:

• Day shift
• Evening shift
• Fixed shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• UK shift
• US shift
• Weekend availability

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Faridabad, Haryana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Live chat: 1 year (Preferred)
• Inside sales: 1 year (Preferred)

Language:

• English (Required)

Work Location: Hybrid remote in Faridabad, Haryana