Job Description

Responsibilities:

• Be the ultimate customer champion: Answer questions, resolve issues, and provide exceptional service across email, chat, and phone, covering everything from orders and returns to product details and style advice.
• Become the eye care expert: Dive deep into the world of eyewear! Master the ins and outs of frames, lenses, coatings, and trends to confidently guide customers towards their perfect vision and look.
• Own the resolution, own the satisfaction: Proactively identify problems, creatively solve challenges, and exceed expectations to ensure every customer leaves happy.
• Be a team player, be a Lenskart rockstar: Collaborate seamlessly, share your ideas, and contribute to a culture of innovation and passionate customer obsession.

If you're:

• A skilled communicator with a friendly voice and a genuine desire to help.
• A quick learner with a thirst for knowledge in the eyewear world.
• A problem-solving ninja who thrives on finding solutions.
• A team player with a positive attitude and infectious enthusiasm.
• A bonus for multilingual skills, especially Hindi and English!

Then you're exactly who we're looking for! Apply now and show us why you're the perfect person to join our mission of making everyone see better and feel their best.

We offer:

• Competitive salary and benefits package
• A dynamic, fast-paced environment with opportunities for growth and development
• The chance to be part of a mission-driven company making a real difference
• And much, much more!

Expected Start Date: 15/01/2024

Job Type: Full-time

Pay: ?25,000.00 - ?36,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Job Location is in Bhiwadi and Cab service is provided by the company. Are you comfortable with it?

Education:

• Bachelor's (Required)

Experience:

• Customer support: 1 year (Required)

Language:

• English Proficiently and Confidentally (Required)

Work Location: In person