Job Description

Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our customers are always confidently in the drivers seat and ready to #MoveAtTheSpeedOfRight.Be in the drivers seat of your career as a Chargeback Analyst with the industry leader- and build a career you can trust.As a Chargeback Analyst, you will help facilitate Accertifys overall mission of delivering exceptional digital experiences by researching and decisioning on high-risk e-commerce transactions for Clients across all industries.Responsibilities:

• Performs manual review of queued transactions to determine the likelihood of fraud
• Prioritizes work to meet and exceed deadlines
• Independently resolves problems that require in-depth investigation and/or research
• Constantly communicates fraud trends and shares best practices with peers and leaders
• Maintains professional persistence when reviewing transactions or speaking with customers
• Develop Client-specific expertise to support a model-first vision further
• Utilizes fraud platform features to build upon initial familiarity with Client risk profiles
• Works well with a team of industry experts to monitor real-time fraud decisioning software
• Thoroughly researches transaction risk utilizing both new and existing tools
• Report platform issues as they arise and proactively identifies potential impacts on Clients
• Maintains adherence to regulatory, operational, and compliance standards

Minimum Qualifications

• Bachelors Degree required
• 0-3 years of experience preferred
• Strong desire to build a career in the fraud or Chargeback industry
• Previous e-commerce fraud prevention, investigation, or similar experience preferred but not required
• Fine-tuned organizational, analytical, and critical thinking skills strongly desired
• Exceptional problem-solving skills
• Displays confidence in making decisions independently
• Must be able to work in a fast-paced, ever-changing environment
• Strong internet research skills with the ability to navigate multiple systems at once
• Demonstrated experience and/or strong working knowledge of Microsoft Office Suite
• Must be able to work morning, afternoon, and evening shifts, including non-business hours, overnights, weekends, and holidays
• This is a hybrid role working from our Accertify Gurgaon campus

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