Job Description

Change Manager
Gurgaon, India The AXA XL IT Change Manager is responsible for managing the Global Technology Change Management process. She/He will be part of the Global Technology Change Management team working in close relationship with Infrastructure/application/technical teams in AXA XL and AXA GO to manage Changes raised in the Silva Change Management tool that impacts XL. DISCOVER your opportunity What will your essential responsibilities include? ? Reviewing Change Requests in silva and making recommendations on their approval with a view as to whether they can be implemented safely with the minimum disruption ? Reviewing, risk assessing and prioritizing changes and releases consistently and appropriately and communicating the potential impacts clearly, in order to minimize change related service outages and ensure the impacts are truly understood. ? Working with Vendors, Service /Problem and Incident Managers and other stakeholders, to support decision making in line with best practice. ? Working closely with other Team members and Vendors to ensure IT Change requests are delivered within defined timescales and that any potential conflicts are understood and mitigated. ? Understand the Change process and policy and the activities associated with it. ? Confirming that relevant communication to stakeholders on all planned changes is undertaken by appropriate personnel and that the quality of documentation for Change is fit for purpose and meets the required standards of the change process. ? Liaising with Incident Management for potential Emergency changes, administering the emergency change process and ensuring that retrospective changes are raised and managed for out of hours incidents. ? Running weekly and Daily change meetings with relevant stakeholders and approve changes accordingly. ? Manage Problem Management process for Incident caused by change running PIR meetings to provide reporting on Root cause of incidents and preventative actions to be put in place to prevent future incidents You will report to the Global IT Change Manager. Qualifications SHARE your talent We?re looking for someone who has these abilities and skills: Required Skills and Abilities: ? Should have knowledge of ITIL process for Change , Incident , Problem and Release Management ? Good communication and interpersonal skills , with an ability to communicate effectivly and professionally . Good analytical skills with the ability to work under pressure . ? Ability to work as part of a Team and to engage effectively with Team members, suppliers and colleugues. ? An interest in IT and a wellingness to learn new technologies and maintain industry knowledge. ? Strong sense of ownership and drive to follow tasks to completion. ? Being a self -starter who is customer focused. ? Develop a strong trusted relationships with Change Management Stakeholders both internally and externally . ? Should hold basic knowledge on XL Infrastructure and Applications is a plus along with ITIL Foundation certification . Desired Skills and Abilities: ? Ability to listen and understand stakeholder requirements, team spirit and willingness to share knowledge. ? Proven organization skills, proactively supporting planning. ? Ability to understand AXA standards in place and take them into account in future implementations (Security, IFC?). FIND your future AXA XL, Global Technology Service Management, is known for managing IT Controls . For mid-sized companies, multinationals and even some inspirational individuals we do not just provide re/insurance, we reinvent it. How? By managing risk and impact. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at Inclusion & Diversity AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That?s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It?s about helping one another ? and our business ? to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at . AXA XL is an Equal Opportunity Employer. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called ?Roots of resilience?, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society ? are essential to our future. We?re committed to protecting and restoring nature ? from mangrove forests to the bees in our backyard ? by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We