Job Description

What success looks like in this role:Job Title: Change Management -Service Management Analyst 2Location: BangaloreWho we are:Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys\xe2\x80\x99 offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit .Our Vision: Enhancing people\xe2\x80\x99s lives through secure, reliable advanced technology.Our Core Beliefs:

• Curiosity: We embrace the unknown and continuous learning.
• Creativity: We look past routine ways of doing things.
• Client-Centricity: Our clients\xe2\x80\x99 success is our success.
• Integrity: We act ethically and honestly.

Responsibilities:

• Creating Problem Requests, coordinating Problem Investigation and facilitate resolution activities.
• Identifying trends and potential problem source
• Identifying Incidents requiring a Problem Request
• Ensures that the Problems for which he/she is responsible progress through the Problem Management process in a timely and prioritized fashion
• Ensures that the information entered in the Problem investigations and known errors that they manage is accurate and complete
• Follow Help File, Knowledge Mgmt and Solutions processes and best practices to create, modify information identified through the Problem Management process
• Periodically reviews their problem investigations for which a practical solution could not be found
• Verifies solutions and closes the known errors and problem investigations that they manage
• Communicates with and provides status updates to client
• Reporting and trend analysis
• Escalate Problem Requests as needed
• Accountable for the resolution of the Problem Request
• Assist with handling of major incidents and identification of Root Cause
• Understand Unisys and Client infrastructure policies
• Enforce compliance of the Problem Management policy with Support Staff
• Make recommendations for improving the process, procedures and Problem Management application.

#LI-RB1You will be successful in this role if you have:Skills, Experience & Qualifications:

• 4 years of IT experience
• ITIL knowledge and foundation certification
• Excellent verbal and written communication skills
• Multitasking and coordination skills
• Excellent Knowledge and experience in Process of Problem Management
• Ability to interpret and enforce the defined standard process
• Ability to co-ordinate work between teams across geographies
• Well versant with technology (understanding of networks, monitoring, DBMS, Windows)
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Knowledge of Service now preferred

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys\xe2\x80\x99 .

Unisys