Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestones best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview

ROLE SUMMARY The Change Coordinator will play a crucial role in managing and coordinating all changes within our organization, ensuring that they are implemented smoothly and efficiently. This role will involve working closely with Business Managers (BMs), creating technical requests, and scheduling change activities to minimize disruption to operations. The Change Coordinator will be required to work the PDT shift to support our operational needs. ESSENTIAL RESPONSIBILITIES Key Responsibilities: 1. Change Management:

• Act as the primary point of contact for all change-related activities within the organization.

• Coordinate and facilitate Change Advisory Board (CAB) meetings to review and approve proposed changes.

• Ensure that all changes adhere to established policies, procedures, and guidelines.

2. Communication and Collaboration:

• Collaborate with Business Managers (BMs) and other stakeholders to understand their change requirements and priorities.

• Communicate change schedules, timelines, and impacts to relevant teams and stakeholders.

• Facilitate effective communication between various teams involved in change implementation.

3. Technical Requests:

• Create and manage technical requests for implementing changes, including but not limited to infrastructure modifications, software updates, and configuration changes.

• Work closely with technical teams to ensure that requested changes are properly documented, evaluated, and implemented.

4. Calendar Management:

• Create and maintain change calendars to schedule and track change activities, maintenance windows, and outage periods.

• Coordinate with stakeholders to identify suitable dates and times for implementing changes while minimizing disruption to business operations.

5. Documentation and Reporting:

• Maintain accurate and up-to-date records of all changes, including change requests, approvals, implementation details, and post-implementation reviews.

• Generate reports and metrics to track change management performance, identify trends, and facilitate continuous improvement efforts.

EDUCATION, CERTIFICATION AND EXPERIENCE
Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.
• 5+ years experience in Change Management or related roles, preferably in a technology or operational environment.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
• Attention to detail and a focus on accuracy in documentation and record-keeping.
• Familiarity with change management processes, methodologies, and tools.
• Ability to work independently and as part of a team in a fast-paced and dynamic environment.
• Availability to work the PDT shift to support operational needs.

Preferred Qualifications:

• Certification in Change Management (e.g., ITIL).
• Experience working with calendar management tools and software applications.
• Knowledge of IT infrastructure, systems, and technologies.

Compensation

Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.