Job Description

Description and RequirementsCareerArc CodeCA_UT"At BMC trust is not just a word - it\'s a way of life!"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!The BMC Professional services team sits at the intersection of technology and business. This team is responsible for our customers success, ensuring the smooth implementation of BMC products in their environments. You will be the product expert that guides our customers through education, delivery and implementation.We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!The BMC Professional services team sits at the intersection of technology and business. This team is responsible for our customers success, ensuring the smooth implementation of BMC products in their environments. You will be the Certinia product expert that supports and guides our professional services teams to help seamlessly deliver a variety of services to their customers.Primary Responsibilities Include:

• Ability to understand and document configuration and enhancement requirements for Certinia PSA and CPQ application.
• Ability to lead technical design sessions and write technical design documents.
• Perform as an expert in Certinia PSA development, Salesforce integration/extensions, and designing solutions using Force.com (including API, APEX, Visual Force, Salesforce Lightning Web Component, and other tools).

• Recommend & plan upgrades/patches and roll out of new features.
• Provide L2/L3 operational support on Certinia related tickets as per agreed SLAs.

• Partner with various IT teams for troubleshooting Certinia integration issues and customizations.
• Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements.
• Review solutions and recommend improvements.
• Demonstratable track record with Agile Development Methodology.
• Work closely with the team, internal Project Managers, Business Systems Analysts, and other Developers.

\xc2\xb7 Follow the ITIL standard best processes.Required Skills/Experience:

• Minimum 3+ years of experience as a team member working with Certinia PSA or similar application.
• Understanding of Professional Services business processes
• Domain knowledge of Configuration Pricing & Quote
• Understanding of reporting, data migration, flows, etc in Salesforce applications.
• B.S. in Business, Computer Science, MIS, or related field.
• Willing to work in shifts (EMEA / NA).
• Good to Have: Salesforce Certified Administrator (SCA) Certification

Our commitment to you!BMC\'s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won\'t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!If after reading the above, You\'re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software