Job Description

DESCRIPTIONAre you interested in working on a fast-paced team that pioneers ways to delight customers? Do you have a passion for diving deep into data and crunching numbers? Are you motivated to work in challenging situations ? Do you have the grit required to deliver results no matter what? This is what the Central Flow team is all about! It\'s always DAY ONE on this team and as such we look for ways to keep setting the bar higher. If you answered yes to the above questions, please keep reading!The Central Flow Lead is responsible for managing volume and workflow of multiple Fulfillment Centers (FCs) from a remote centralized location.This positions requires the candidate hired to work a mandatory night shift schedule and, if necessary, odd or long hours.Responsibilities\xc2\xb7 Manage the workflow of order across multiple processes.\xc2\xb7 Manage customer experience while minimizing fulfillment cost across multiple FCs.\xc2\xb7 Be responsible for communication of workflow status with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work.\xc2\xb7 Act as an advisor to the FC operations and senior operations team based on their holistic view of work flow throughout the FC.\xc2\xb7 Facilitate communication between multiple areas of the operation.\xc2\xb7 Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations.\xc2\xb7 Manage flow settings for multiple process paths in outbound operations for multiple Fulfilment Centers based on shift plan.\xc2\xb7 Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management.\xc2\xb7 Execute outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner.\xc2\xb7 Execute and develop shift plans based on FC operational requirements and adjust as variables change.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as requiredPREFERRED QUALIFICATIONS- 1+ years of manufacturing or customer-facing environment experience

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