Job Description

Ensure quality standards - premises, service delivery, beneficiary feedback, complaints redressal 2. Ensure that all minor repairs & maintenance work are addressed 3. Ensure Pest Control done as scheduled 4. Centre regular cleanliness & Maintenance (Checklist) 5. Centre requirements info 6. Training & Supervision of Center co-ordinators 7. Ensure daily updates by center coordinators [B] Beneficiary Management[B] Beneficiary Management 1. Parents Meeting (fortnightly) 2. Beneficiary feedback & Complaints redressal 3. Discipline of residents 4. Showcase talents of kids 5. Occupancy & Health status updatesBe updated at any point of time with all requirements. 2. Do initial interaction with the donors and assess capacity and intent to donate 3. Refer or escalate donors 4. Place the right requirements with donors and update the same 5. Send out the standard thank you note and maintain regular contact with donors 6. In kind donation / requirements / requests / thanks 7. Maintain Donors databaseFacilitate maximum unit sponsorship and MealMates at the assigned centres [D] Visitor Management & Event Coordination 1. Walk through of the centre with the visitors ( including e-tours) 2. Introduction 3. Co-ordinate with centre co-ordinators and operational staff regarding the upcoming events and visitors 4. Coordinate and assist in scheduling for visitors to the centres 5. Maintain visitors database. [E] Case Study Collect data and pictures of each family from the center co-ordinator & prepare case studies at the time of admission, monthly updates & dischargeReports 1. Daily Report 2. Incident Report 3. Parents Meeting Report (fortnightly) 4. Monthly report of Visitors, Donors, Mealmates, Unit Sponsorship, Events, Activities 5. Quarterly Consolidated Center Report

N Human Resources & Management Systems