Job Description

Job Summary:VLCC is seeking an experienced and dynamic Center Head to lead and manage our center. The ideal candidate will have a strong background in health and wellness, excellent leadership skills, and a proven track record of managing teams and achieving business targets. You will be responsible for overseeing daily operations, ensuring high-quality customer service, and driving business growth.Key Responsibilities:Operational Management:

• Oversee the daily operations of the center, ensuring smooth and efficient functioning.
• Implement standard operating procedures (SOPs) and ensure compliance with company policies and regulations.
• Manage inventory, supplies, and equipment to maintain operational readiness.

Team Leadership:

• Recruit, train, and manage staff, including wellness consultants, therapists, and administrative personnel.
• Foster a positive and collaborative work environment.
• Conduct regular performance evaluations and provide constructive feedback and coaching.

Customer Service:

• Ensure a high level of customer satisfaction by maintaining service excellence.
• Address and resolve customer complaints and issues promptly and effectively.
• Monitor customer feedback and implement improvements to enhance the client experience.

Business Development:

• Develop and execute strategies to achieve business targets and drive revenue growth.
• Identify new business opportunities and expand the center's client base.
• Monitor and analyze sales performance, and adjust strategies to achieve desired outcomes.

Financial Management:

• Prepare and manage the center's budget, ensuring cost-effective operations.
• Monitor financial performance and implement measures to achieve financial goals.
• Prepare regular financial and operational reports for senior management.

Marketing and Promotion:

• Plan and execute marketing campaigns to promote the centers services and products.
• Collaborate with the marketing team to develop promotional materials and strategies.
• Organize events, workshops, and seminars to attract new clients and retain existing ones.

Compliance and Quality Control:

• Ensure compliance with health and safety regulations.
• Maintain high standards of hygiene and cleanliness throughout the center.
• Implement quality control measures to ensure the highest level of service delivery.

Qualifications:Education:

• Bachelor's degree in Business Administration, Hospitality Management, Health and Wellness, or a related field.
• A masters degree or additional certifications in management or wellness is a plus.

Experience:

• Proven experience as a Center Head, Operations Manager, or similar role in the wellness, hospitality, or healthcare industry.
• Experience in managing a team and achieving business targets.

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong organizational and multitasking skills.
• Proficiency in using management software and tools.

Attributes:

• Customer-focused with a passion for health and wellness.
• High level of integrity and professionalism.
• Ability to work in a fast-paced and dynamic environment.
• Strategic thinker with strong problem-solving skills.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance and other benefits.
• Professional development and training opportunities.
• Supportive and collaborative work environment.

About CompanyWe at MSPIRE Ventures offer quality Staffing Agency services to place the right people with the right jobs across India. Whether you are looking to hire new staff or find a new job, were happy to offer you our services. Apart from this we are dealing in Contractual staffing, payroll services and RPO. Call us up to arrange an appointment. Well have your hiring or job-seeking needs met in lowest turn around time (TAT) by our team of expert recruiters.We are an Early age startup, founded by younger entrepreneurs in Recruitment Consulting, Staffing & Payroll Services, headquartered in Ahmedabad with a dedicated team of more than 50+ highly qualified and professional,domain expert recruiters delivering quality recruitment and staffing solutions.We are currently based in Ahmedabad, Mumbai, Pune, Gurgaon but we serve across India.

Mspire Ventures