Cec Relationship Manager Vrm Branch Banking Vrm
Year Thane, Maharashtra, India
Job Description
:Job Role:
- To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.
- This skill will also do sales with assigned customer based mapped to them.
- Measure of outcomes - NPS, Service Level, Service Quality and Sales.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer \xe2\x80\x9cdelight\xe2\x80\x9d and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
- Should be a least graduate.
- No western line candidates to be scheduled, kindly hunt profiles residing near to Thane.
- Should not have employment gap for more than a month.
- Should have at least completed a year in current org.
- Better soft skills - conversational skills and English versant scores 7+.
- Flexible to work on rotational week offs.
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Job Detail
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Job IdJD3302414
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationThane, Maharashtra, India
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EducationNot mentioned
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ExperienceYear