Cec Officer Inbound Digital Banking Kotak 811 Contact Centre Inbound

Year    Thane, Maharashtra, India

Job Description


:811 Digital - Outbound Officer811 Digital - Outbound OfficerDepartmentRetail Liabilities | Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1

  • Assisting in resolving customer queries.
  • Contacting potential or existing customers to inform them about a product or service using scripts
  • Answering questions about products or the company
  • Asking questions to understand customer requirements and close sales
  • Providing information to customers.
  • Monitoring sales performance.
  • Closing sales deals.
  • Keeping a record of calls and relevant details.
  • Go the extra mile to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Make sales or recommendations for products or services that may better suit customer needs
  • Adhere to all company policies and procedures
  • Graduate with decent English communication.
  • Candidate should have a pleasing personality and should be presentable.
  • Should be dedicated and display integrity.
  • Willingness to learn with an attitude of continuous improvement.
  • Willing to work in rotating shifts
811 Digital - Outbound OfficerEXPERIENCEKotak Mahindra Bank, Noida -Sr. Manager-Talent AcquisitionNov 2022 - PRESENT
  • Handling the hiring for pan India on contact center for Front level and mid-level.
  • Spoc for multiple Business Vertical which includes Premium Process.
  • Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month. Also taking care of support level of hiring for Mumbai Centre.
  • Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby ensuring 100% fill rate as per requirements and compliance standards.
  • Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100% adherence.
  • Maintain MIS to analyze the quality of the hiring done in the zone.
  • Managing active base of vendor/Consultancies which includes frequent interaction to understand the challenges been faced at their end, If any & smoother processing of their payments without delay.
  • Ensuring smoother on boarding & exit processes been followed without fail & analyse the candidate's self-experience through questionnaire filled by him/her at both stages.
HDB financial Services, Noida -Centre HRJan 2019 - Oct 2022
  • Handling end-to-end mid to senior recruitment through Job Portals, Referrals, Consultants and Internal Company Database.
  • Identifying future staffing needs.
  • Responsible for effective manpower planning for Non-IT positions like Marketing, Legal, Customer Experience, and Sales & HR Professionals.
  • Sourcing via diverse channels like Job portals, LinkedIn and referencing to maintain a healthy sourcing mix.
  • Preliminary screening and conducting first stage interview.
  • Pre & post offer documentation, Negotiating with candidates
  • Formulating the salary structure of new hires.
  • Preparing and issuing offer letters, appointment letters & confirmation letters.
  • Background verification, Joining formalities, induction for all the new hires.
  • Ensuring smooth on-boarding process and making new hires familiar with the organizational goals and objective
  • Building effective and trustworthy relationships with employees.
  • Interacting and meeting employees to understand challenges and grievances to resolve the same.
  • Currently acting as a first level of escalation for all employee-related queries.
  • Maintaining healthy internal communications and ensuring proper channels for the escalations.
  • Organized many employee communication forums like- One on One Interviews, Skip level meeting, project team meeting etc.
  • Organized fun activities at the location level.
  • Planning & execution of monthly engagement events.
  • Taking new initiatives to boost employee morale and engagement level.
  • Conducting exit interviews. Sharing all the Full and Final inputs with the payroll team to process.
  • Ensuring healthy separation and issuing relieving letters.
Indiamart Intermesh Ltd., Noida- Executive- Talent AcquisitionSept 2017 -Jan 2019
  • Work with the Talent Acquisition team along with hiring managers/stakeholders to assist in ongoing recruitment efforts.
  • Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagement.
  • Manage the recruitment process and life cycle, including initial assessments, interviews, documentation and offers.
  • Searching candidates according to the requirement through various recruitment methods such as Portals, Head hunting and referencing.
  • Pre & Post offer documentation, Issuing offer letter & appointment letter.
KAZO Fashion Private Limited, Noida - Management Trainee - Talent Acquisition & Talent ManagementNov 2016- Sep 2017
  • Handled role of HR leader where I have to foster people centric approach which enable to deliver organization goals in a healthy work culture, single point of contact for sales team for any of their business needs or grievance redressal.
  • Acting as a bridge between Business Head and Sales Managers via effective communication of the message vice versa .
  • Worked in close cohesiveness with the Sales Team, looking after their business needs including manpower.
  • Annual Manpower Planning budgeting and adherence to the same
  • Responsible for entire life cycle management for pan India Sales and HO employees - Recruitment, On boarding, Compensation, Performance Management, Exit Management.
SKILLS
  • HR Policy Execution
  • Recruitment/Talent Acquisition Induction/orientation
  • Training & Development
  • Employee Relations / Welfare
  • Employee Engagement
  • Payroll Management
  • Grievance Handling
AWARDS
  • Go-Getter Award at HDB Financial Services(2021)
  • Employee of the Month at HDB Financial Services(2019)
EDUCATION
  • MSW(HR), Kurukshetra University(2014-2016)
  • B.Com, Delhi University(2012-2014)
  • 12th from CBSE Board(2012)
  • 10th from CBSE Board(2010)

Kotak Mahindra Bank

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Job Detail

  • Job Id
    JD3465414
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Thane, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year