Cec Officer Outbound Retail Liabilities Customer Experience Center Contact Centre Outbound

Year Thane, Maharashtra, India

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Calling customers for various service and sales related campaigns - related to Retail Liabilities
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks
Cross selling of various bank products
Attaining Targets on sales conversions and cross selling
Ensure customer \xe2\x80\x9cdelight\xe2\x80\x9d and consistent service experience, including timely resolution of customer queries/issues

Graduate
Atleast 1-2 years\' experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage
Excellent communication skills - Verbal & Written
Flair for Sales
Flexible to get scattered 8 Week Offs in a month with 9hours shift
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

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