Job Description

:Job Role:

• To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.

• To identify and convert the opportunities for cross selling (banking product) on customer's call.

• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.

• Complete the logs specified by the process (End-of-day target).

• Adherence to Information Security norms & quality process norms.

• To be aware of and comply with any updates about the process.

• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

• Graduate.

• Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage.

• Fresher's can also apply \xc2\xb7 Excellent communication skills - Verbal & Written \xc2\xb7 Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays \xc2\xb7 Flexible to get scattered 8 Week Offs in a month with 9hours shift.

• Good listening skills and strong communication abilities.

• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.

• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Kotak Mahindra Bank