Cec Officer Inbound Retail Liabilities Customer Experience Center Contact Centre Inbound

Year    Bangalore, Karnataka, India

Job Description


:Job Role:

  • To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer\'s satisfaction.
  • To identify and convert the opportunities for cross selling (banking product) on customer\'s call.
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer \xe2\x80\x9cdelight\xe2\x80\x9d and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target).
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process.
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
Job Requirements:
  • Graduate.
  • Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage.
  • Fresher\'s can also apply Excellent communication skills - Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift.
  • Good listening skills and strong communication abilities.
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Kotak Mahindra Bank

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Job Detail

  • Job Id
    JD3301902
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year