Cec Officer Correspondence Retail Liabilities Customer Experience Center Customer Service

Year    Thane, Maharashtra, India

Job Description


:Job Role:

  • Handling customer queries / complaints primarily on emails.
  • Adhere to agent-level Service Level Agreement (SLAs) specific by the process.
  • Ensure adherence to time schedules (Turn Around Time).
  • Complete the logs specified by the process (End-of-day target).
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process.
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
  • Provide inputs to improve work procedures that can enhance overall team performance.
Job Requirements:
  • Willingness to learn and a flair for knowledge.
  • Attitude of continuous improvement.
  • Excellent communication skills - Written & Verbal.
  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.
  • Graduate.
  • Willing to work in shifts.
  • Confident person.
  • Should be able to establish rapport quickly with peers, managers & customers Posses an upbeat , positive can-do attitude.
  • Great listening skills and strong communication abilities.
  • Ambition, Energy, self-starter, Fun.
  • Innovation and Learning.
  • Integrity.
  • Team player: Candidate must be able to work effectively with all levels of the organization.

Kotak Mahindra Bank

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Job Detail

  • Job Id
    JD3303090
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Thane, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year