Cec Officer Correspondence Retail Liabilities Customer Experience Center Customer Service
Year Thane, Maharashtra, India
Job Description
:Job Role:
- Handling customer queries / complaints primarily on emails.
- Adhere to agent-level Service Level Agreement (SLAs) specific by the process.
- Ensure adherence to time schedules (Turn Around Time).
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
- Provide inputs to improve work procedures that can enhance overall team performance.
- Willingness to learn and a flair for knowledge.
- Attitude of continuous improvement.
- Excellent communication skills - Written & Verbal.
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.
- Graduate.
- Willing to work in shifts.
- Confident person.
- Should be able to establish rapport quickly with peers, managers & customers Posses an upbeat , positive can-do attitude.
- Great listening skills and strong communication abilities.
- Ambition, Energy, self-starter, Fun.
- Innovation and Learning.
- Integrity.
- Team player: Candidate must be able to work effectively with all levels of the organization.
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3302744
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationThane, Maharashtra, India
-
EducationNot mentioned
-
ExperienceYear