Job Description

:Job Role :xefx83x98 Handling customer queries / complaints primarily on emails, letters and calls for Retail Liabilitiesxefx83x98 Adhere to agent-level Service Level Agreement (SLAs) specific by the processxefx83x98 Ensure adherence to time schedules (Turn Around Time)xefx83x98 Complete the logs specified by the process (End-of-day target)xefx83x98 Adherence to Information Security norms & quality process norms.xefx83x98 To be aware of and comply with any updates about the processxefx83x98 Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performancexefx83x98 Provide inputs to improve work procedures that can enhance overall team performanceJob Requirement :xefx83x98 Graduate / Post Graduatexefx83x98 Minimum 1 to 2 years of experience in customer service role on email support or calls.xefx83x98 Should have experience in handling customer queries, request , complaints and ensuring customer satisfaction.xefx83x98 Candidate should have an excellent verbal & written English communication.xefx83x98 Ability to work efficiently in a dynamic environment, handling multiple customer queries / complaints simultaneously.xefx83x98 Flexible to get scattered 8 Week Offs in a month with 9hours shift.xefx83x98 Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrityxefx83x98 Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

Kotak Mahindra Bank