Job Description

• Managing the end customer deliverable (and in most cases speaking to the end customer) i.e. processing tasks including low complexity projects & order management, PO creation, commercial management in an efficient and accurate fashion for CDS customers.
• Taking complete ownership to ensure services are delivered within agreed timeline and standard.
• Working with internal and external supplier to meet the end customer requirement
• Formulate customer proposal detailing margin with commercial and technical documentation
• Collaborate with customer\'s technical team to understand the requirements and capture the complete requirement

• Delivering low complexity services to end customer within agreed timeline

• Escalate queries to a team manager as appropriate, and ensure these hand-offs are completed in a timely fashion.

• Ensure all requests are handled within required service standard and completed against the agreed SLA\'s

• Establish and maintain effective working relationships with colleagues and customers alike.

• Maintain regular and consistent attendance, punctuality and appearance.

• Pursue personal development of skills and knowledge necessary for the role, and take responsibility for own learning.

• Analyse and interpret financial statistics and other data and produce relevant reports.

• Adhere to stated policies and procedures relating to quality management.
• Understand the basic telecommunication terminologies and familiar with telecom network

• Think out of the box to deal with in-life process issues to meet customer SLA.

Proactive approach and good in escalation management

Diverse Lynx